Your Dog Spa Terms and Conditions of Service

All Prices Assume A Reasonable Condition and Temperament.


Additional charges will apply for the extra time, products and equipment involved in grooming neglected coats, and for dogs whose temperament or health also requires more time to complete extending the duration of our maximum appointment time of 2½ hrs into our next customer appointment.


Aggressive dogs are not accepted.


Where these circumstances are found to be the case and we cannot complete your pet in the duration of your appointment, an additional follow up appointment may be required to ensure your pet is groomed to comply with our salon policy on animal care; including its physical and mental state and to comply with the Animal Welfare Act (2006).


The health and condition of a dogs coat and skin are the responsibility of the owner (along with its socialisation, training, physical and psychological state of health). Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation & training.


Where your pet's behaviour is found to be unsuitable for the grooming environment, we can recommend a qualified canine behaviourist and training professional!


We arrange an appointment to meet the owner and dog for a free consultation before the first grooming appointment to assess condition and temperament. A health check and coat assessment is always carried out prior to each grooming session with the owner or carer present, or we will contact you if the coat is found to be in a neglected condition once grooming commences.


Final Price


This will be determined taking all factors into consideration. A well cared for pet, which is maintained in a reasonable condition between grooming appointments and exhibits normal behaviour, is usually the price shown on our Price Guide. All dogs and puppy introductions are assessed and priced individually and on an on-going basis.


If we cannot safely complete your dog within the guidelines of the Animal Welfare Act 2006 due to behaviour, aggressive or otherwise, we will call you to let you know. Fees will apply.


If we have bathed and dried your dog, a £25 charge will apply. If not, a £15 charge will apply.


If this is the case, behavioural training is normally recommended as a course of action for you to take.


No Shows/Missed Appointments without 24hrs notice will incur a fee of £15.00 payable at your next appointment.


Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15.00 is applied.



Appointment Times


We kindly request that you arrive at the time of your appointment and pick your pet up in reasonable time once we have informed you that your pet is ready for collection.


Once 40 minutes has elapsed after the arranged collection time, a £10 charge per hour will be added to the final price unless previously arranged. This is to discourage pets being left with us for extended periods, possibly resulting in stress and anxiety.


Our Code of Practice and Animal Welfare Needs 2006

We abide by sector specific charters to demonstrate good practice.


Our aim is to educate the public about responsible pet ownership through guidance and advice.


Anal glands are checked for a healthy appearance only. It is the responsibility of your Veterinarian/Vet Nurse to inspect anal glands to ensure proper function and health.


Please note: Dogs which are received into the Spa demonstrating evidence of lack of adequate care and attention between three appointments will no longer be accepted. This would go against our personal and professional code of practice regarding the pet owner taking reasonable steps to ensure their animal’s welfare needs are met.


Your Dog Spa reserves the right to amend these terms and conditions of service without prior notice.

Your Dog Spa - Disclaimer

The health management information contained within this website has been created to help readers be better informed about the wellbeing of their dog.


While we try to keep the information up-to-date and correct, there are no representations or warranties, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in this website for any purpose.


The information is not to be substituted for the medical advice of a licensed veterinarian and the reader should consult with their own vet on any matters relating to the health and wellbeing of your dog or pet.